RioTel has established quality objectives for the organization, along with key performance indicators (KPI) for measuring our goals as we strive for quality Provisioning Services.
We measure the following KPI:
- Client Satisfaction
- Employee Satisfaction
- Best in Class Expertise
- Supplier Performance (LEC/AAV)
- On-Time Delivery
- Customer Problem Reports
- Fix Response Time
- Service Quality Measurement (Error ratio)
- Support Service Caused Outages (SSO)
on Quality
The bitterness of poor quality remains long after the sweetness of low price is forgotten.
Benjamin Franklin [1706-1790]
Quality compromises can be expensive in this industry – costing time, money and reputations. RioTel creates efficiency by offering BETTER engineering solutions, not by taking shortcuts. We safeguard our clients’ best interests and the quality of the execution at every step of the way, while remaining known for delivering on schedule and on budget.
RioTel is one of a small group of companies in the world maintaining the TL 9000/ISO 9001:2008 Quality Certification in Provisioning Services from 2009-2013. The TL 9000 certification achievement shows that RioTel is dedicated to providing superior telecom provisioning services and has formed quality processes specific to the telecom industry to make sure that quality standards are upheld.
The company is also certified by the Women’s Business Enterprise National Council as a Women’s Business Enterprise (WBE). Doing business with RioTel helps your organization advance their supplier diversity initiatives.
