Company Description:
Want to work for a company that prides itself on quality? At RioTel we work as a team to provide better engineering solutions by not taking shortcuts and delivering our clients projects on schedule and on budget. With over 15 years of success, this company has become a critical partner to America’s top telecom companies and we are looking for a motivated individual to join our team.
Job Description:
The Provisioner is primarily responsible for functions that support of the customer’s engineering and network expansions and enters information to update RioTel and client databases. You will communicate regularly with clients and vendors to resolve issues in order to ensure that orders are completed accurately and on time. The Provisioner will serve as part of a team, coordinating with other team members and accepting overflow work assignments as directed by the Team Lead.
Job Responsibilities:
The following tasks will be performed to complete the primary responsibility of the Network Provisioner:
- Utilize current knowledge of ASR web-based tools, manual order processes and the applications used by vendors for ordering services.
- Coordinate solutions with vendors and field personnel for service delivery issues.
- Provide problem management, including customer calls and problem escalation to appropriate levels, tracking and follow-up.
- Provisioning of Ethernet DS0, DS1, DS3 and OC-n level circuits.
- Update and maintain the RioTel and client databases.
Job Qualifications:
The ideal candidate will have working knowledge of telecom systems and their purpose or have the ability to quickly learn and navigate new systems.
- Basic understanding of telecommunication network or circuit design.
- Working experience of Granite Systems/Xng is preferred but not required.
- Technical Training related to information technology, electronics and telecommunications or media arts is helpful.
- Proficiency in the use of Microsoft Office applications.
- Excellent communication skills, both written and verbal.
- Training in vocational schools, related on-the-job experience or an Associate’s degree required.
- Two or more years of previous work experience.
Please send your resume to hr@riotel.co
